“Air-Traffic Control” for Healthcare
Docent Health’s enterprise consumer engagement platform allows your healthcare organization to coordinate personalized engagements at scale. With integrations into EMRs, consumer apps, marketing CRMs, call centers, revenue cycle systems, and more, the Docent Health platform serves as an integrated “air-traffic control” system. Our platform offers centralized human-centered profiles and orchestrated human and digital touch points for customers, translating into a seamless digital and physical experience.
Docent’s Consumer Engagement Platform: A Deeper Look
Whole Person Profiles
Know your patients as a whole person by capturing new information, including behavioral, social, personal and clinical data.
The platform combines new data with integrations from across the system; EMR, access centers, patient experience surveys, claims data, consumer apps and more. Over time, you can track every interaction with a patient to learn and refine each point of engagement.
Texting: Automated & Live Chat
Engage with the communities you serve through the communication tools they use every day. Human-centered design promotes seamless communication at scale. Integrated texting is a core component of the Docent Health Consumer Engagement platform, allowing teams to quickly deploy conversational AI, deliver broad population-based campaigns and enable live chats with patients and caregivers.
Personalized Recommendation Engine
Map the resources that are available to your customers; clinical services, physical or virtual care, education support, classes, apps, third-party programs, community resources and more. The Personalized Recommendation Engine gets patients directed to timely, helpful resources.
Digital Navigation Pathways
Guide patients through personalized pathways that enable best practice journeys. The platform monitors patients in real-time, ensures key engagement and education actions are completed and pinpoints opportunities for personalized recommendations.
What Healthcare Execs are Saying
Chief Experience OfficerNorthwell Health
Senior Vice President, and Chief Strategy and Transformation OfficerOhioHealth
President & CEOBakersfield Memorial Hospital
CEOSutter Health | Aetna
Chief Strategic Innovation OfficerCommonSpirit Health