Market Growth

Driving Value through Community Engagement

The average patient churn rate for U.S. health systems is 48 percent. Nearly half of your patients are disloyal, which can be an incredible threat, especially as new models are competing to win your customers.

It can also be an opportunity. There’s tremendous benefit to capturing more of the Customer Lifetime Value (CLV) of your patients. It’s much more efficient to retain known or lapsed customers than it is to win over a new one. Leading health systems are partnering with Docent Health to deploy a new offering that builds customer loyalty, brand awareness and drives new market growth.


Increase in Resource Utilization

Global Net Promoter Score (NPS)

Downstream Retention

Return on Investment