The Future of ACO & Health Plan Experiences

When COVID-19 arrived stateside in March of 2020, it highlighted a fundamental issue for many insurers––they’re ill-prepared to provide dynamic member experiences. As the pandemic spread through the U.S., 60 percent of health plan members said they’d never heard from their health plan. Nearly 1 in 2 members said they don’t think their provider is concerned about their health.

We have to do better. That’s why Docent Health has spent the last 18 months reimagining how member experiences are delivered.


Improvement in Member PCP Assignment


Improvement in Portal Usage


Increase in PCP Visits